Help Centre and FAQs

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Help Centre and FAQs

Technical Support

Technical Support

How do I contact technical support?

FromCounsel is optimised for desktops, laptops, tablets and smartphones.

Account Information

How do I access the My Account feature?

What does the My Account feature contain?

I have forgotten my username and/or password. What should I do?

Accessing the service

How do I access the FromCounsel service?

What is single sign-on?

How do I login to FromCounsel?

How do I log in from out of the office if my firm is single-sign on?

Which devices does FromCounsel work on?

Where can I access FromCounsel?

What do I do if I have any technical problems?

Is FromCounsel available online and offline?

Which browsers does FromCounsel work on?

I can’t login to FromCounsel. What should I do?

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