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Help Centre and FAQs
FC Knowledge
How to use FromCounsel
Quality Control and Content Updates
General
Technical Support
Account Information
Accessing the service
FC Knowledge
Q&A
Legislation
News
Markets
Annotations
Documents (static)
FC Documents
General
Using FC Documents
FC Training
General
E-Learning
FC Knowledge
I am not receiving the email updates – what should I do?
Can I download / print / share / email multiple sections of content?
Can I view / email / print / download selected content on FromCounsel?
How do I find the right content on FromCounsel?
What do the milk bottles mean?
Q&A
Does FromCounsel Q&A give an opinion on grey areas?
What format is the FromCounsel Q&A content presented in?
How do I use the Navigation Panel?
How do I open and close an answer to a question?
I’m in a particular subsection of content: how do I select another section or subsection?
How can I browse the Q&A content?
How to use the search filters in a Q&A search?
How do I search in the Q&A?
How does the search function work for Q&A?
How do I get back to the Q&A homepage from the Q&A content?
What is FromCounsel Q&A?
What if I cannot find the answer I need or I disagree with the answer?
Which subjects does FromCounsel Corporate Q&A cover?
Which areas of law does FromCounsel's Corporate Q&A cover?
Which subjects does FromCounsel's Corporate Knowledge Q&A cover?
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Legislation
Where Legislation is referred to in a Q&A, can I see a copy of the legislation?
How do I browse FromCounsel Legislation?
How do I search FromCounsel Legislation?
How can I access FromCounsel Legislation
What is FromCounsel Legislation?
Which legislation does FromCounsel's Corporate Legislation cover?
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News
How do I change the frequency with which I receive email updates, or cancel my email subscription?
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Do you provide current awareness email updates?
Markets
What do I do if I have a question about FC Markets?
How many deals or parameters can be compared?
How do I print/download deal information, deal documents and deal comparisons?
How do I view analytics?
How do I compare deal parameters across multiple deals?
How do I view sample drafting or otherwise locate further details about any aspect of the deal within the deal documentation?
Who drafts the expert commentary?
How do I view deal information, including expert commentary and deal parameters?
How do I apply search filters?
How do I search for a deal?
How do I access FC Markets?
What is FC Markets?
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Annotations
What do I do if I am having problems with FromCounsel Annotations?
If I am out of the office, can I access the FromCounsel Annotations feature?
How do I know that my annotations are secure?
How do I back up my annotations?
How do I view or download annotations?
I cannot see a comment that I have made under Semi-Skimmed / Skimmed / Legislation content. What should I do?
What is FromCounsel’s Annotations tool?
What happens to my comments if I leave my firm?
I have accidentally deleted one of my personal comments. What should I do?
Who can see my private comments?
How do I add an annotation to a Q&A or section of Legislation?
How do I submit a comment for firm-wide publication?
What do I do if I see ‘Unable to decrypt comment’ where a comment should be?
How can I see if a Q&A or section of Legislation is annotated?
How do I edit or archive an existing annotation?
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Documents (static)
How do I view or email my selected corporate precedent documents?
How do I download / print my selected corporate precedent?
What does FromCounsel’s Corporate Precedents service cover?
How do I access FromCounsel’s Corporate Precedents service?
